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Good to Great - Customer Value Creation

By Tom Cissell

 

While many companies have improved results by establishing customer value creation practices in part of their operations, very few of them have had sustained breakaway results. This leads me to offer the following hypothesis: . . .  <more>

 


How much thought does your company put into pricing?

Pricing is an important strategic tool.  Do you give it the time, energy and resources it deserves?  In a recent engagment, using the client's income statement, The Cistek Group calculated that a 1% improvement in price would yield an 11% increase in operating profit.  Of course that also means that a 1% erosion in price would result in a decrease of 11% in operating profit.  With this kind of leverage, pricing should be given a lot of attention.  However, we find that too often pricing is treated as an item that simply must be done to complete a market release checklist.  

 

The Cistek Group would like to know more about how you price your offerings.  If you are willing to be participate in a confidential over-the-phone interview requiring about 20 minutes of your time, please contact Amy Boland at a.boland@cistekgroup.com.  Participants will receive a white paper entitled The Observability Principle of Customer Value Creation.

 
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