The focus on business improvement did not start with the recently formed Cistek Group. The founder of the company has made business improvement a career. Here is a sample of feedback received from Cistek clients as well as former employers and clients:

“We have recently engaged Cistek group to help us implement a Program Management Culture at IDX. We believe that approaching new markets/products with a Program Management orientation will allow us to more successfully reach growth targets and to quickly identify the need for any mid-course corrections. Historically, IDX has entered new markets by creating the product and then determining how to sell, deploy, support, etc. Given that we are now entering markets where we have less credibility, we need to be more proactive in thinking through all operational issues and risks. Tom Cissell from Cistek has been working with us closely for the last several weeks to implement the Program Management Culture at IDX. This has included educational sessions as well hands-on working sessions with the assigned Program Managers and all of the Process Owners impacted by the new programs. The educational sessions were extremely informative, thought provoking, and very well received by the entire group. The hands-on working sessions conducted to understand the impact of new markets on existing processes were detailed and uncovered numerous risks/opportunities that had not previously been considered.

“We have been so impressed with Tom’s training and approach that as soon as he finishes the engagement with the current group of Program Managers, we will bring him back for round two with another group of Program Managers. We believe Tom’s approach to Program Management will enable us to reach our original target – instilling a Program Management orientation that will allow us to more successfully reach growth targets and to quickly identify the need for any mid-course corrections for all new market opportunities.”

....................................................... Debra Stenner
VP Business Planning and Product Strategy
IDX Imagecast Division

"Our goal is to demonstrate the value our solutions bring to our customers, starting with the sales process through benefit realization. Simply put, Tom Cissell was instrumental in our pursuit and achievement of this goal. We established a solid foundation and framework for the project with Tom's assistance and guidance. His ability to wear many hats - teacher, consultant, coach, executive coach - drove this project out of the conceptual phase and produced tangible results within one year. We are in a strong position to reap even more benefits year after year because of his counsel, guidance, knowledge and leadership."
....................................................... Mike Williams
Director of Strategic Projects and Partnerships
IDX Systems Corporation

Tom Cissell was instrumental in the success of our HiPath Business Case Builder project with Glomark, and particularly in helping us focus on the measurable business impact that our applications and solutions deliver to the marketplace. His exceptional business acumen and expertise in process optimization helped to effectively formulate and substantiate concrete operational and economical value statements that go beyond the marketing concept. Tom’s credibility and experience in business process improvement have been an asset in helping us drive global adoption and implementation of this practice in our direct and channel field sales force, which in the end, differentiates our company, our people and our offerings."
....................................................... Alina Urdaneta
Channel Marketing Manager
Siemens AG
Information and Communications Group
Enterprise Networks Division

"When a need was identified to rebuild our product development process, Tom was chosen to lead a major restructuring of our product development organization. He was given the challenge of breaking down barriers of old and entrenched practices and challenging the organization to accept dramatically new processes to improve the productivity and predictability of the product development organization. Tom involved the whole organization in identifying key obstacles and systematically removing them as a product development process was evolved into a high performance team structure. The result has been a dramatic improvement in the quality and productivity of the product development organization as reflected in more new products to market, a substantial increase in revenues from recently introduced products and a reduction in warranty costs from new products"
....................................................... Charles W. Rowland
Senior Vice President (now retired)
ABB Industrial Systems Inc.

"Tom did an outstanding job for our company . . .he was key in determining the direction of the company's R&D road map, and for providing extraordinary leadership for the sales managers and consultants. In addition, Tom did an excellent job on the consulting projects that he personally managed and delivered, leaving behind many satisfied clients."
....................................................... Ruben E. Melendez
President and CEO
Glomark Corporation

The Cistek Group
 info@cistekgroup.com
3105 Adena Point Ct.
Columbus, OH 43221
614-771-0378

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